> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cobalt.peoplereign.io/llms.txt
> Use this file to discover all available pages before exploring further.

# HR support agent

> An HR agent on the web widget that answers each employee personally, using SSO identity.

# HR support agent

An agent employees reach from your intranet to ask HR questions — time off,
benefits, pay — answered **for them specifically**, because the widget knows who
they are through single sign-on.

## What you'll connect

| Piece       | Choice                                                         | Why                                  |
| ----------- | -------------------------------------------------------------- | ------------------------------------ |
| Template    | **HR support agent**                                           | Pre-selects HRIS and calendar        |
| Integration | An HRIS ([Workday](/integrations/catalog), Freshservice, UKG…) | Time-off balances, profile, benefits |
| Knowledge   | [Custom knowledge](/build-agent/custom-knowledge) collection   | Policy documents and FAQs            |
| Channel     | [Web widget](/channels/web-widget) with SSO identity           | Personalized answers on the intranet |

## Build it

<Steps>
  <Step title="Start from the HR support template">
    [Create an agent](/get-started/create-your-first-agent) from the **HR
    support** template.
  </Step>

  <Step title="Connect your HRIS">
    Connect your HR system from the [catalog](/integrations/catalog). Reads run
    as each employee, so the agent can only see that person's own data.
  </Step>

  <Step title="Add policy knowledge">
    Upload your benefits guides, leave policies, and FAQs into a
    [custom knowledge](/build-agent/custom-knowledge) collection so the agent
    answers from the authoritative documents and cites them.
  </Step>

  <Step title="Embed the widget with identity">
    Add the [web widget](/channels/web-widget) to your intranet and choose an
    identity mode that signs employees in silently — an embedded token or a
    federated IdP token — so nobody logs in twice and the agent knows exactly
    whose balances to look up. Add your intranet's origin to **Allowed origins**.
  </Step>

  <Step title="Set boundaries and test">
    On the [profile](/build-agent/profile), enable safety boundaries for
    sensitive topics (compensation, legal) and hand those off to a human. Test in
    Preview with a real question before going live.
  </Step>
</Steps>

## Notes

* **Identity matters here.** Because the agent answers personally, use a verified
  identity mode — see
  [End-user identity](/identity/end-user-identity#web-widget--no-second-sign-in).
* For the widest coverage, provision employees ahead of time with
  [SCIM](/identity/scim) so everyone is known on first contact.