Channels overview

A Channel is how people reach an agent. One agent can serve several channels at once, and an agent with no channel is invisible — connecting a channel is what takes it live.

Available channels

Channel	Status	Use it for
Web widget	Available	An embeddable chat widget (and full-screen page) on your portal or intranet.
SharePoint Online	Available	The web widget on a SharePoint Online (modern) intranet, with single sign-on.
Slack	Available	A bot your employees message directly in Slack.
Microsoft Teams	Available	A bot your employees message directly in Teams.
Email & SMS	Coming soon	Inbound email and text.

Shared settings

Some settings apply across channels. The most important is the AI disclaimer, which tells users they’re talking to an AI agent. You set the text and how often it shows:

Off — no disclaimer.
Once — on the first message of a conversation.
Always — on every agent message.

Each channel also has its own settings — see its page for details.

Test before you connect

Use the agent’s Preview to try behavior before connecting a real channel. Preview doesn’t reach employees and doesn’t count against usage.